TINGKAT KEPUASAN MAHASISWA TERHADAP LAYANAN AKADEMIK DI UNIVERSITAS MERCU BUANA YOGYAKARTA
ABSTRACT: The purpose of the
study was to test the contribution appraisal of procedural justice and appraisal
of interactional justice
to the satisfaction
of academic service.
The research hypothesis was
the appraisal of
procedural justice and
appraisal of interactional justice
which had contribution
to the satisfaction
of academic service. The
research subjects consisted of
44 students. The
data was obtained
by using 3 scales, namely appraisal of procedural
justice scale, appraisal of interactional justice scale, and
satisfaction of academic
service scale. The
result by using
simple regression technique found
that appraisal of
procedural justice and
appraisal of interactional
justice had significant effect in
increasing the level of academic service satisfaction.
Penulis: Wahyu Kuncoro
Kode Jurnal: jpsosiologidd100043
