STRATEGI KOMUNIKASI PERSUASIF HUMAN RESOURCES DEVELOPMENT DALAM MENYELESAIKAN KONFLIK KARYAWAN PT. DIMAS DRILLINDO CABANG DURI PROVINSI RIAU
Abstract: Human resources
development is a very peculiar position, he did not just pay attention to the
environment in his department, but a duty pay attention and nurture all
departments within the company's organizational structure. Drillindo Dimas
companies especially those in the departments of human resouces development in
addition to serving as security is concerned security in the company, which
also runs the public relations function resolve employee conflicts. The purpose
of the study is to examine the persuasive communication strategy development of
human resources in resolving conflicts company employees Dimas Branch Drillindo
Duri Riau province, as well as to determine the causes of conflict in the
company Dimas Branch Drillindo Duri Riau Province.
This research uses descriptive qualitative method is based on primary
data source and secondary data and use the data collection techniques of
observation, interviews, and documentation. Informants in the study as many as
7 people were determined by purposive sampling. Analysis using the model of
interactive data analysis Miles and Huberman, where the data were obtained and
processed to be reduced, so that the resulting presented a general conclusion,
and examination techniques participation data using an extension that extends
the participation of researchers to know the validity of the data.
The results of this study indicate that persuasive communication
strategies undertaken by human resources leadership development is very good.
It is clear from the persuasive process conducted by the human resources
leadership development can affect employees. Factors that are often the cause
of conflict between employees is a communication error occurs between
employees, lack of facilities owned by the company and other causes.
Penulis: Anaomi, Noor Efni
Salam
Kode Jurnal: jpkomunikasidd140348
