PENYELENGGARAAN PELAYANAN PUBLIK DI KANTOR KECAMATAN MALALAYANG KOTA MANANDO
Abstract: Excellent
service to the
community is the
most prominent issues
in managing public
services today. His vigorous demands made by the community to the
Government to implement the Organization of good governance in line with the
increase in the level of the knowledge society, in addition to the presence of
the influence of globalization. Old patterns of organization of the Government
does not comply with the order of people's
lives that have
been changed. It
encourages researchers to
review the existing
public services of Kecamatan Offices in Malalayang Manado city.
Methods used in this research is descriptive method of analysis, with
data collection through surveys and interviews
with voters question
form the necessary
information in this
study. In this
study, respondents selected by
purposive sampling. The respondents in this study is a community that takes
care of Manado city ID card, KK, birth certificate, and the certificate of the
subdistrict office Moved Malalayang that add up to 80 people, with the
consideration that they may represent a population research. The data analyzed in
the descriptive analysis by descriptive statistics using a frequency distribution
table.
The results showed
that: (1) the
application of the
principles of transparency
and accountability in the
public service in the Office of Sub-district is a low level Malalayang means
not yet implemented properly; (2) the productivity of the public service in the
low category, meaning that Kecamatan offices of Ministers apparatus Malalayang
is less able to work in the public service in accordance with the expectations
of the organization i.e. work achieve the mission and objectives of the
Organization; (3) the quality of the public service work
in the Office
of Subdistrict Malalayang
in category is
low, meaning that
it has not
been in accordance with the
expectations and desires of the community.
The research gives the conclusion that the public service's Office in
Manado city Malalayang Sub-district has
not been implemented
as expected. For
it suggested more
needs to be
increased transparency and accountability of public service, public
service, productivity and quality of work of public service.
Penulis: Muhammad Aldino
Mokoginta, Florence.Daicy J. Lengkong, Joyce J. Rares
Kode Jurnal: jpadministrasinegaradd150530
