PELAYANAN JAMINAN KESEHATAN MASYARAKAT (JAMKESMAS) PADA RSUD. Dr. RM. PRATOMO BAGANSIAPI-API KABUPATEN ROKAN HILIR
Abstract: General Hospital Dr.
RM. Pratomo Bagansiapi-api a central hospital in Rokan Hilir in general and
people in particular Bagansiapi-api. The hospital is also home to the referral
of patients for treatment using their own cost and user Jamkesmas and strategic
enough mileage to 16 health centers in the area of Rokan Hilir. This study was
conducted with several phenomena discovered by researchers in the field. That
is a long process that tends to care for patients and the lack of a health fair
attitude to patients who make their undifferentiated in terms of getting
services. This study aims to determine a health care from hospitals Dr. RM.
Pratomo Bagansiapi-api and to determine the factors that affect a health care
from hospitals Dr. RM. Pratomo Bagansiapi-api. Descriptive qualitative research
methods, data collection methods used observation and interviews. Theoretical
concepts used are according to Agung Kurniawan who say that the administration
of the service (serve) for a person or people who have an interest in him in
accordance with the basic rules and procedures have been established,
determined by several indicators, namely: Timeliness of service, accuracy of
service, courteous and friendliness in service, ease of getting care, comfort
in service, support service attributes, these indicators also to determine the
factors that affect the implementation of the service. The results showed that
a health services in hospitals Dr. RM. Pratomo not running optimally, because
of the 6 indicators of overall service has not been achieved. For indicators of
service timeliness, accuracy of service, courtesy and friendliness of the
service, and the ease in getting the service is not maximized, while fatherly
attributes of comfort and service support has been reached. Factors that affect
service Jamkesmas at Hospital Dr. RM. Pratomo is the lack of medical personnel,
procedures, and lack of long service tends polite and friendly attitude of
employees towards the patient.
Penulis: Ilham Sulthany,
Ernawaty
Kode Jurnal: jpadministrasinegaradd141114
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