PELAKSANAAN TUGAS SUPERVISOR PADA DEPARTEMEN FRONT OFFICE DI HOTEL IBIS PEKANBARU PROVINSI RIAU
ABSTRACT: This research
purposed to get know how the supervisor implementation tasks in Front
Office Department in
Ibis Hotel Pekanbaru
Riau Province and
the faced constraints in the
implementation tasks that supervisor did in front office department of Ibis
Hotel.
This research used
qualitative desciptive method
to analyze the
problems. The sample in this research are 12 samples by using census
sampling. And then the techniques
to collected data
in this research
are using observation,
questionnaire and interview. And it was using likert scale to know the
length of intervals. Based on the research, respond from the staff about the
implementation task of the supervisor in front office department in Ibis Hotel
are planning, coordinating, briefing, controlling and evaluating. Which in
briefing phaseall staffs of front office thought that the tasks implementation
that suoervisor did in front office department of Ibis Hotel Pekanbaru are
still less well.
Penulis: Munazir Prio Masnur
Kode Jurnal: jpmanajemendd150335
