IMPLEMENTASI STANDAR OPERASIONAL PROSEDUR DALAM PELAYANAN BPJS KESEHATAN DI RSU PROF. DR. KANDOU MANADO
Abstract: In
early 2014 the
government held health
insurance for all
of society,namely the
National Health Insurance with the program implementing agency is the
Agency Social Security Health.Institution of
Social Security health,is
a helath insurance
program for all
people.In the program
of social security health agencies
have determined a
standard operating procedure
for a smooth
service to be
provided.In connection with this research was to determine how to
implementation of standard operating procedures in the ministry of health of
social security agencies in public hospitals Prof.Dr.Kandou.
This study used
a qualitative research
method using four
variables from the
policy implementation Edward George III consisting of communication,
resources, disposition and bureaucratic structure through
interviews to 15
informants.Observation and document
tracking aided additional instruments such as interview
guides.
Based on the
results of the
study show that
the first variable
communications program managers,service providers
and the community
is effective,human resources
and adequate financial resources also,the
third variable that
is the dispositionof
executing and caregiversviews of
commitment and consistency is
good enough,and the
last variable that
the existing bureaucratic
structure has been arranged in accordance with the
provisions in force.
Based on the
results obtained it
can concluded that
the implementation of
standard operating procedure
in the ministry of social security organizing body public healthhospital
Prof.Dr.Kandou pretty well and runs fairly effectively viewed from four
variables implementation of Edward III.Suggested should be increased
again in the
effectiveness and efficiency
of exsting standard
operating procedures in the
ministry of social security agencies in order to become better health and
quality.
Penulis: Monalisa Eirene
Pinontoan, Salmin Dengo, Joorie Ruru
Kode Jurnal: jpadministrasinegaradd150522
