AKTIVITAS PUBLIC RELATIONS MAL CIPUTRA SERAYA PEKANBARU DALAM UPAYA MENINGKATKAN CITRA PERUSAHAAN
Abstract: When the Ciputra
Seraya Pekanbaru Mall got crisisses that are related to the accidents
successively in 2012 and the issuesregarding of employees who resigned because
of inconvenience to the company, the image of Ciputra Mall remains good even
thus increased. Therefore, this research was conducted with the purposes are
:to understand the roles and functions of public relations of Ciputra Seraya
Pekanbaru Mall as one of the efforts to increase its image, to find out the
activities of public relations of Ciputra Seraya Pekanbaru Mall in improving
the image of the company and to detect the supporting and restricting factors
of public relations activities of Ciputra Seraya Pekanbaru Mall as an attempt
to improve the image ofthe company.
The researcher used qualitative descriptive research method and collect
the data by observation, interview and documentation toward objects of this
research. In this case, they are public relation activities of Ciputra Seraya Pekanbaru
Mall in improving the image of the company. The total of sample in this
research is eleven informants who were selected trough purposive sampling and
accidental sampling technique. The types of data in this research in the
followings: (a) primary data that is the results of interview and observation;
(b) secondary data which is formed as files from the company related to this
research.
This researchshowed thatthe roles of public relations Ciputra Mall are
becoming technicians and managers, and its functions are as a communicator,
relationship, backed up management, and good image maker. The activities of
public relations Ciputra Mall are the internal relations, external relations,
relationship marketing, media relations, promotion and special events,
publicity, sponsorship, crisisses and issues management, and community
relations. The implementation of public relations activities Ciputra Mall are
supported by a good management, utilizing the development of science and
technology (social media), creative and innovative human resources. While the
restricting factors are existence of rogue tenants, the limitation of parking
area and rents as well as the competitors.
Penulis: Sylvia Monani,
Nurjanah
Kode Jurnal: jpkomunikasidd140329
