PERLINDUNGAN HUKUM TERHADAP NASABAH ATAS PENGGUNAAN LAYANAN ELEKTRONIK BANKING (E-BANKING) PADA BANK RAKYAT INDONESIA (RISET PADA BANK RAKYAT INDONESIA UNIT MELATI)
ABSTRACT: Banking is a
financial institution that provides services to its users or clients.
Development of science, information and technology, providing the ease of
development of the banking system itself, with the development of systems and
services in order to facilitate and pamper its customers. With regard to flexibility,
efficiency, and practicality. Thus was born a new method in the development of
services in banking for customers, where the system is called electronic
banking, or ordinary with the term e-banking which allows customers service
users can make use of it, wherever and whenever, it is not limited by time with
the service.
As in the making of this thesis uses interviews and questionnaires and
the method or approach to the type of normative legal research and field
research, where research is conducted in the research done by examining library
materials relating to this issue and conduct field research at Bank Rakyat
Indonesia Research Field Unit as the place authors, the issues raised by the
authors is how the legal protection for the use of electronic banking services
are used by customers, and the responsibilities given by the bank in case of
losses in the bank's customers for their negligence. So through this paper is
expected to be useful for the protection of the general public so that
customers become more secure.
In the development that occurs does not eliminate the possibility of
cracks commonly used to make profits themselves by parties who are not
responsible. And in the end the bank as a provider of e-banking is also trying
to provide the best service, remedy efforts to protect its customers. However,
in case of loss due to the bank or the efforts of others, the legal options
available to customers are: 1. Through the efforts of peace or a complaint to
the bank, and 2. Through mediation or the courts as a last resort to do by the
customer if the effort pesuasif on the first attempt felt failed.
Penulis: IVAN SYAH
Kode Jurnal: jphukumdd130634
