PERANCANGAN PENGUKURAN KINERJA PADA PERUSAHAAN JASA
Abstract: Nowadays, there
is a significant
increase in the
number of services
firms exist bringing on tighter
competitive situation. For that reason, service firms are required to improve themselves continuously. One of the ways
to do that is by
measuring performance
accurately. In order
to gain success
in the future
and survive, the firms
need to identify stakeholders’
needs and wants and to provide added value for them. At this
moment performance indicators used
by car audio company are financial performance
and customer satisfaction.
They’re result are not represent all stakeholder’s
satisfaction.
Therefore, it is necessary for the firms to design performance
measurement system that enable them
to measure their
performance comprehensively by
taking five dimensions into
account, namely stakeholders’
satisfaction, stakeholders’ contribution, strategy,
process, and firms’ capability by
using Performance Prism method.
Penulis: Yetty Dwi Lestari
Kode Jurnal: jpmanajemendd080077
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