PERAN SISTEM INFORMASI MANAJEMEN DAN INTELLECTUAL CAPITAL TERHADAP EFEKTIFITAS IMPLEMENTASI TOTAL QUALITY MANAGEMENT DALAM MENINGKATKAN KUALITAS JASA PENDIDIKAN DAN IMPLIKASINYA TERHADAP KINERJA PERGURUAN TINGGI
ABSTRACT: Improvement of
service quality for education institutions is one of the key factors in the competition
international in this globalization era. Total Quality Management (TQM) is an approach
to improvement the quality continually from every business aspect and
organization totality. In its application, TQM implementation needs support
from another factors that is: intellectual capital and management information
system to increase service quality and performance of higher education. The
purpose of this research are analyze and verify
the effect of management information system and intellectual capital
toward total quality management and their implication of toward service quality at higher education
certificated of ISO 9001 in Indonesia. The type of this research is descriptive
and verification, while the method used both descriptive and verification survey. The technique of this research is
cross section and using stratified sampling technique. The sample size was 30
department at higher education certificated of ISO 9001 in Indonesia. The data
will be analyzed by using descriptive analysis, simple regression and multiple
regression. The results indicate that: 1) implementation of total quality
management and academic service quality at higher education certificated of ISO
9001 in
Indonesia have been
generally assessed at
the high point,
while management information
system, intellectual capital and instructional service quality and performance
at higher education certificated of ISO 9001 in Indonesia have been generally
assessed at the enough point, 2) implementation of total quality management
have significant effect toward service quality at higher education certificated
of ISO 9001 in Indonesia, 3) Management information system and intellectual
capital have effect to implementation of total quality management effectively in
progressing service quality at higher education certificated of ISO 9001 in
Indonesian, 4) the service quality have effect toward higher education
performance at higher education certificated of ISO 9001 in Indonesian.
Keywords: Total
Quality Management, Management
Information System, Intellectual
Capital, Service Quality and Performance
Penulis: Siti Maghfiroh
Kode Jurnal: jpmanajemendd130507
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