ANALISIS TINGKAT KEPUASAN KLIEN TERHADAP PELAYANAN KESEHATAN DI PUSKESMAS DALAM WILAYAH KOTA PADANG TAHUN 2006
Abstrak: To win emulation,
Health Centre have to be able give satisfaction to all client. A Health Centre
successful, the client is a goal and capital which must be defended by its
existence. The Quality of Health Services more related at officer comments
dimension in fulfilling requirement of patient. The Aim of research is to know
describe the patient satisfaction to health services at Health Centre in Padang
Regency in 2006. Design of research is qualitative descriptive. Population in
this research is the client who come to health centre in Padang Regency, with
the amount of sample is 400 people. Primary data in collecting by direct
interview to responder by use questioner instrument, Secondary data taking away
from Health Centre and Health Office in Padang. Analysis data done with
univariat analysis, Importance and Performance analysis and it’s processing by
manual and computerize. The result of research found that most responder
express important to give service, attribute found on priority kwadran A is
health officer quickly listen carefully, action quickly at the time of client
require, officer quickly listen carefully to sign of client, polite and
friendly officer service and officer give special attention. to client.
Importance Performance between Priority and satisfaction around 76,84% -
83,96%, Where attribute owning storey 80% have been told to satisfy, while
attribute which is storey more than 80% expressed by less satisfied where the
attribute is timely service schedule, officer health quickly listen carefully
in handling sigh of client, action quickly at the time of client require,
officer quickly listen carefully to sigh of client, polite and friendly officer
service and officer give special attention to client.For that have to be more
pay attention things lionized by responder, have to be more improve employees
discipline to on schedule in fulfilling health service, and room freshment, and
also look after equipment, readiness and hygiene of appliance in giving health
service.
Penulis: Nizwardi Azkha, Deni
Elnovriza
Kode Jurnal: jpkesmasdd070006
