ANALISIS KUALITAS PELAYANAN PERPUSTAKAAN PERGURUAN TINGGI DENGAN METODE QUALITY FUNCTION DEPLOYMENT (QFD) (Studi Kasus : Perpustakaan Pusat Unp)
Abstract: The purpose of this
study was to analyze (1) the level of importance of each attribute visitor
wishes UNP Central Library, (2) analyze the attributes of engineering /
technical responses are prioritized for improvement of the quality of service
that the UNP Central Library management and (3) of the House of matrix analysis
Quality in design as what is desired targets visitors UNP Central Library. The
research was conducted at the Central Library, State University of Padang, and
the population in this study were students who've been to the UNP Central
Library, with a total sample of 100 people. These results indicate that, the
attributes that have the highest value or really considered important by
student visitors UNP Central Library is the completeness of the book with the
highest value of 4.70. While the attributes of engineering / technical
responses are prioritized for improvement of the quality of service that the
management UNP Central Library and the main priority is to provide training and
guidance to employees with the highest value of 196.06. And the design of the
desired target visitors based UNP Central Library Technical benchmarking has
been done is 2 times a year.
Penulis: LUSI HARMAINI
Kode Jurnal: jpmanajemendd130734
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