Analisis Kualitas Pelayanan di Fakultas Ekonomi UNP
Abstract: The aim
of this research
is determine student’s
perceptions about service quality in
Economic faculty. It
used 5 dimensions
of service quality
as variables. By using
100 of 2551
economic faculty students
as respondent, this research
found, Economic faculty
still have weaknesses
in responsiveness and empathy
dimensions but have
good perception on reliability,
tangibles and assurance dimensions. IfEconomic Faculty wanted to improve
its servqual, it
should be working
hard to repair
and maintain these 5 dimentions
especially in responsiveness andempathy.
Penulis: Abror
Kode Jurnal: jpmanajemendd080091
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