ANALISIS DISPARITAS KUALITAS PELAYANAN PUSKESMAS DI KABUPATEN KUTAI KARTANEGARA
ABSTRACT: Health care
providers and policymakers
are increasingly using
patient satisfaction measures to
assess the performance
of health care
organizations such as
primary health center.
Kutai kartanegara district is
one of district
located in East
Kalimantan Province. Although
rich in natural resources, such
as coal and natural gas,
Kutai Kartanegara district
has been problems
traditionally been an under-developed rural region and disparity in
health developments between their areas. The aims of this research is to
analyze the disparity of quality of primary health center in terms of patient satisfaction on
three areas in the Kutai
regency, the coastal,
urban and rural
areas. This research used a descriptive method. The
populations of this research were 6 primary health center (2 in coastal areas,
2 in urban areas and 2 in rural areas). This research used Annova test to show
the differences of patient satisfaction
levels in three
different areas in
the district of
Kutai as measurement
tools to evaluate the quality of
primary health center. This research used RATER scale to analyzed quality of primary health
center. This research
found that from
five dimensions of
RATER scales, only
three dimensions showed the differences (reliabilities, responsiveness
and tangibility’s) and for empathies and assurances dimensions there are no
significance differences.
Penulis: Irwandy, Nurdin
Perdana, Dian S. Rislamind
Kode Jurnal: jpkesmasdd130063
