Analisa Faktor Penentu Tingkat Kepuasan Pasien Di Rumah Sakit Pku Muhammadiyah Bantul
Abstract: Growing of emulation
between hospitals that is increasingly tight and sharply, hence every hospital
claimed to heighten competitiveness by trying gives satisfaction to all the
patients. For the purpose must be known factors which influencing level of
satisfaction of the patient. And is a real thing necessary for we to know what
which patient we require to fulfill their satisfaction to services which we
give. This research aim to know factors determining satisfaction of patient
takes care of lodging and installation of emergency, also knows is there is
difference of determinant level of satisfaction between patients takes care of
lodging, and installation of emergency. This research done in PKU Muhammadiyah Bantul Hospital. This
research applies cross sectional research planning. Sampling method in this
research is systematic random sampling.Instrument of research applied is
questionair, containing patient characteristic, satisfaction determinant
factors of patient, as well as satisfaction of patient. Analysis by using SPSS
for windows15. Result show that determinant level of satisfaction most
importantly in determining level of satisfaction of responder takes care of
lodging and installation of emergency is factor reliability. Determinant level
of satisfaction of patient to take care of lodging sorted from most importantly
is, reliability, assurance, accessibility, responsiveness, tangible, and last
of empathy. Determinant level of satisfaction of patient for IGD sorted from
most importantly is, reliability, tangible, responsiveness, accessibility,
assurance, and last, empathy. For takes care of lodging responder, men gender,
age more than 25 years old, lower education or SMA, and production of
Rp.799.999 or less, tends to satisfying to Hospital service, but it doesn't
have a meaning statistically. For installation responder of Emergency, men
gender, age more than 25 years old, higher education from SMA, and production
more than Rp. 799999,- tends to satisfying to Hospital service, but it doesn't
have a meaning statistically.
Penulis: Wijayanti Puji
Lestari, Sunarto Sunarto, Titik Kuntari
Kode Jurnal: jpkedokterandd090015
