QUEUING ANALYSIS OF CAR SERVICING CUSTOMERS USED SINGLE CHANNEL MODEL AND KENDALL’S NOTATION IN PT. ARMADA MOBIL PURWOKERTO
ABSTRACT: This study aims to
identify the customer’s problem queue, specify the model queue, the arrival and
customer service frequency distributions at PT. Armada Mobil Purwokerto.
Methods of the research conducted by
observing and measuring directly the research object, the data from the study
was calculated according to the theory of queues. The result appropriate to
single channel queuing model Poisson distribution of the arrivals, exponential
distribution of the time service. The characteristized of Kendall’s notation is
M/M/3/3/571.
Penulis: Tugiyono, Ida
Betanursanti
Kode Jurnal: jptindustridd130185
