KUALITAS PELAYAAN KESEHATAN (Studi Deskriptif Tentang Pelayanan Publik Bagi Penerima Jamkesmas di RSUD Sidoarjo)
Abstract: One of the main
tasks of the Goverment is profiding service. Public services is one of the
services provided to the community to meet the needs in order to improve the
welfare of society. Government through the health office to provide health
insurance program for the poor, to meet the needs of public health. The
problems posed in this study is how the quality of healt services for
recipients in hospital jamkesmas sidoarjo.
The importance of this research is to improve the quality of health
care available in hospitals Sidoarjo, particularly for users Jamkemas card. To
determine the quality of healt care in this study using the dimensions of
sevice quality that includes six indicators that is Tangible (physical appearance),
Responsiveness
(responsiveness), Competence (competence),
Credibility (credibility), Access (access), Communication
(communication). The method
used in this
study is a
qualitative research method
with the descriptive type.
The data colection
is done with
in-depth intervew technique,
observation, and documentation. Informant research
technique, using a
key informant who
subsequently developed with
a snowball technique.
The process of data
analysis done by
grouping the data
optained, and also
get a series
of corresponding relationships between data. While the data
validity is tested through triangulation of data sources so that the data
presented is valid data. Based on the research result can be concluded that the
quality of health services in hospitals Sidoarjo, especially in patients
receiving Jamkesmas is good enough. But on the other hand, the need for
improvements made. Many service users
who complained of
accuracy and speed
of service time
the arival of
the doctor in a timely
eamination of less space and lack inpatient facilities in
particular class III, a long queuetalking drugs and less net bedroom in the
waiting room and hospitalization.
Key words: Quality Services,
Public Service, Jamkesmas programs
Penulis: Hendrik Riyandi
Kode Jurnal: jpadministrasinegaradd120093
