Inovasi Pelayanan Paspor di Kantor Imigrasi (Studi Tentang Peningkatan Kualitas Pelayanan Surat Perjalanan Republik Indonesia di Kantor Imigrasi Klas I Khusus Surabaya)
Abstract: Identity is
a mandatory requirement
that must be
possessed by every
citizen who will
be traveling abroad.
Class I Designated Immigration Office Surabaya is an
institution Ministry of Law and Human Rights of the authorities in providing
travel documents abroad / passport. Passport
services increases every
year. Increasing the
petition is accompanied
by a high satisfaction
index. From this it
can be seen
that there is innovation
in the Office
of the Immigration Class
I Designated Surabaya
to improve the quality
of service to
the community. The
discussion paper is
more focused on
innovation contained in
the Immigration Class I
Designated Surabaya according
to Damanpour and
Attributes innovation perspective
of Rogers and
describe the quality
of services contained in the Immigration Class I Special Surabaya.
Keywords: Services, Services
Innovation, Best Practice innovation
Penulis: Ladiatno Samsara
Kode Jurnal: jpadministrasinegaradd130833
