MENINGKATKAN KUALITAS PELAYANAN PUBLIK MELALUI PENGEMBANGAN BUDAYA KERJA
Abstract: The condition of
public service delivery in Indonesia is so disappointing that it should be recovered
immediately. Various malpractices can be found in any service institutions that
expresses incapability of organization and employees in holding the delivery.
Considering public service is the maintask of civil service, such awkwardness
should be eliminated. The most strategic step to carry it out is by changing
the service culture. Generally it is quite complicated to decide which service
culture is the most appropriate to be applied as it will depend on the space,
time, social condition, and organizational context. Therefore, the best
approach to be used is contingency method, which is adaopting various service
cultures with the situation. Any cultures‘taken, the one should be put in mind
is that the goal of public service delivery is to fulfil the needs of society.
Penulis: Endas Agjar
Kode Jurnal: jpadministrasinegaradd060001
