Faktor-Faktor Yang Mempengaruhi Kualitas Pelayanan Publik Di Puskesmas Bahu Kecamatan Malalayang Kota Madya Manado
Abstract: This research aims
to know the factors that affect the quality of public services in Public Health
Center Bahu, Malalayang
Subdistrict Municipality of
Manado, as well
as to get
an idea of
the existing public services
in Public Health
Center Bahu, Malalayang
Subdistrict municipality of
manado. Public Health Center
is spearheading the development of
healthcare in the absence of successful
neighborhood districts. Health development is an effort meet one of the
basic rights of the people, namely people's right to obtain access to
healthcare needs. The main problem as a health service that many of its
competitors is the service given
is it appropriate
or not public
expectation therefore, Public
Health Center Bahu, Malalayang Subdistrict
municipality of manado is
expected to always maintain the
trust and satisfaction of the public by increasing the
quality of service to the satisfaction of the patients improved. Public Health Center Bahu,
Malalayang Sub district
municipality of manado
need to carefully
determine the needs
of patients in an effort to meet the expectations or desires and
increase the satisfaction of services provided.
The research methods
used in this
study is a
qualitative method, with
the techniques of
primary and secondary data
collection is done
with the interview,
observation and documentation
study. As for
the respondents/informants
of this research
is the head
of the Public
Health Center Bahu:
4 employees and health workers of Public Health Center: 5
community representatives 5 wards that constitute the coverage of the Public
Health Center Bahu, among others, is the village's Bahu, Kleak, Winangun I, Winagun II, and Batu Kota.
The results showed that in view of the quality of public services for the
Public Health Center Bahu is currently
said to be
the maximum. It
happened because of
the speed and
timeliness in providing
the service is still at a slow rate. From the above problems then in
view of the factors that affect the
quality of public services, such education, experience, compensation, and work
environment, so many problems that arise from aspects of the four points above,
with regard to the central issues that are encountered in terms of placement
of employees who
do not comply
with the skills
possessed by these
employees, the lack
of officers, while the work load is very much in compensation, received
highly lacking and is not appropriate. In doing Ministry employee also in this
still very less experience in taking care of the Administration and others, in
addition to facilities and infrastructure in support of public service which is
still very minimal, problem employee discipline and communication problems
among fellow employees also should be on the increase.
Referring to the discussion and the conclusions above, in order to
improve the quality of recommend in public services in Public Health Center
Bahu then recommend it – it is as
follows. The first need for the attention
of the local
authorities with regard
to infrastructure work
supporting employees, the
need for additional employees
at the clinics
this shoulder, as
well as the
need for attention
from the local Government regarding the compensation
of employees and the health workforce in the value is still very small. Then
the need for
oversight of the
performance of officers
so that they
can work properly
and at maximum, while
leaders must also
be able to
embrace all officers
preparing a time
to encourage and motivate
each other between
one another, so
that in one
instance appears mutual
respect and had
each other.
Penulis: Jultje S. Soputan,
Daicy Lengkong, Femmy Tulusan
Kode Jurnal: jpadministrasinegaradd150473
