Efektivitas Program Pelayanan Jaminan Kesehatan Daerah (JAMKESDA) Di Rumah Sakit Umum Kota Bitung
ABSTRACT: Hospital is a health
care institution that organizes personal health services in plenary that provides
inpatient, outpatient, and emergency department. In connection with the
Hospital opened health services through programs that one Regional Health
Insurance program (JAMKESDA) which is a program for the poor that health care
costs are guaranteed by the Government. This study is intended to answer the
"Is service health insurance program area (JAMKESDA) in the city of Bitung
is already effective.
This study uses
a qualitative method.
Data source /
informant study is the
head of the general hospital one person, public hospital employees 10 people,
and participants Jamkesda 20
people, so the
total number of
informants there were
31 people. Primary
data collection using
the questionnaire technique and help with the interview.
Results of the
data analysis showed
that the implementation of the regional
health insurance services program (JAMKESDA) in the city of
Bitung is already operating effectively, although not optimal. Based on the
results of these
studies conclude that
it is not
optimal effectiveness of
the implementation of the
Regional Health Insurance services program (JAMKESDA) related to the
implementation of satisfaction indicators
and indicators of
adaptation that has
not been effective,
both the level
of satisfaction of employees
/ employee hospitals
and patients and
families of patients
who have not
been satisfied on the
service they received.
Referring to some
of the findings
in this study,
then to optimize
the achievement of
effective implementation of the Regional Health Insurance program
(JAMKESDA) in city Bitung forward, needs to be optimized implementation of
satisfaction indicators and indicators of adaptation, through increasing its capacity
to adjust to the dynamics and demands of internal environment and externally.
Penulis: Felix y. Pipa, Florence Lengkong, Arie Rorong
Kode Jurnal: jpadministrasinegaradd150474
