PERAN KEADILAN PROSEDURAL, KEPERCAYAAN, KEPUASAN KERJA DAN KOMITMEN ORGANISASI DALAM MENINGKATKAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) (Studi pada Karyawan PDAM Kabupaten Demak)
ABSTRACT: The
existence of Organization Citizenship Behavior (OCB) is believed can bring
positive impact not only for the members but also give a contribution to the
organization itself. Therefore many organizations improve their OCB to their
employer. This research aimed to examine the impact of procedural justice, trust,
job satisfaction and organizational commitment on OCB. The research was
conducted in Perusahaan Daerah Air Minum (PDAM) Demak regency which is one of
BUMD. There are 126 mployers as research sample. The instrument of questioner
is used to get the research data. Multiple regression analysis is used to test
the impact those variables on the OCB. The result shows that procedural
justice, trust, job satisfaction and organizational commitment have positive
and significant influence to the Organizational Citizenship Behavior (OCB).
Organizational commitment is a variable which affected the most while
procedural justice has the weakest effect.
Keywords:
Procedural Justice, Trust, Job Satisfaction, Organizational Commitment,
Organizational Citizenship Behavior (OCB)
Penulis: Marshellani Madya Anggraini, Mudji Rahardjo
