Pengaruh Kepuasan Kerja dan Komitmen Organisasi terhadap Organizational Citizenship Behavior (Study pada Karyawan Pemerintah Kabupaten Malang)
Abstract: One of the keys to
success in the organization’s growth is the ability of organizations in
recruiting, developing, and maintain the human resources wh ch the development
of employee behavior are taken into account to improve the quality of service
provided by the organization. One of the concepts of behavior is the organizational
citizenship behavior (OCB), which is defined as a behavior beyond the standards
defined by the organization. Some variables which affect the OCB development in
the organization are the job satisfaction and organization commitment.On the
other side, Malang Regency Government is currently trying to improve the OCB in
SOEs (State Owned Enterprises), such as the State Electricity Company (PLN), in
order to improve the quality of service to the public.65 employees of Malang
regency government has been taken as an object in this study, multiple linear
regression approach is used as an analysis method with job satisfaction and
organizational commitment are treated as two independent variables, while the
OCB itself is treated as the dependent variable. The results showed that both
variables have an influence, but job satisfaction is the most dominant variable
on OCB.
Keywords: job satisfaction,
organizational commitment, organizational citizenship behavior, multiple linear
regression
Penulis: Rahayu Widayanti, Eni
Farida
Kode Jurnal: jpmanajemendd161167
