THE EFFECT OF TOTAL QUALITY MANAGEMENT ON THE PERFORMANCE OF SMEs THROUGH MEDIATION VARIABLE OF ORGANIZATIONAL COMMITMENT
Abstract: The purpose of this
research is to analyze the impact of Total Quality Management (TQM) on
Small-Medium Enterprise (SME) performance through organizational commitment
mediation on tempeh chips SME in Sanan, Malang. The research use 30 SMEs sample
as respondents, considerating SMEs with PIRT and Halal certificates, data
analysis was done with WarpPLS 5.0. The research result show that TQM has
positive significant impact on SME organisasional commitment. Organizational
commitment has significant impact on SME performance. The result also show that
the organizational commitment does not mediate the significant impact of TQM on
SME performance.
Keywords: total quality
management, performance organization, commitment organizational, small medium
enterprise
Penulis: Lidya Priyanka,
Margono Setiawan
Kode Jurnal: jpmanajemendd170290
