PENGARUH PUBLIC SERVICE MOTIVATION DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA ORGANISASI PEMERINTAHAN
ABSTRACT: Public sector
organizations, namely governments, are described as “non-productive and
inefficient organization”. This negative image of public sector organizations
has arisen as a consequence of low public sector organization performance.
Public sector performance improvement can be done by manipulating motivational
dimensions of public service employee. This research aims to empirically test
effect of public service motivation and organizational citizenship behavior
(OCB) on organizational performance in the public sector of Indonesia. In
addition, this study also focuses on individual factor of motivation, such as job
satisfaction and organizational commitment. This paper employed 108 respondents
that were sampled using convenient sampling. The result showed that there were
positive significant influences of public service motivation and job
satisfaction on organizational performance. Unfortunately, this study failed to
give a proof that OCB influences organizational performance. Moreover, this
study showed that there is differences level of motivational between men and
women. On average, women have job satisfaction and public service motivation
higher than men. This implies that women more satisfy at work than men, and
women more likely to value intrinsic reward than men
Keywords: organizational
performance, public service motivation, organizational citizenship behavior,
job satisfaction, organizational commitment
Penulis: Puput Tri Tri Komalasari,
Moh. Nasih, Teguh Prasetio
Kode Jurnal: jpmanajemendd090200
