PENGARUH LEADER MEMBER EXCHANGE DAN EMPOWERMENT TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA
Abstract: Toll roads play an
important role in driving the economy as a hub for people, goods and services.
Leader member exchange and empowerment provided by superiors will improve job
satisfaction and employee performance. This study uses a quantitative approach.
The research was conducted on 191 operational employees of PT Jasa Marga
(Persero) Tbk Branch of Surabaya Gempol. Sources of data used are primary and
secondary data. This research using SEM analysis technique. The result shows
that Leader Member Exchange has no effect on Job Satisfaction and Employee
Performance, while Empowerment have positive and significant effect to Job
Satisfaction and Employee Performance, Job Satisfaction has no effect on
Employee Performance, and Job Satisfaction is not able to mediate influence
Leader Member Exchange and Empowerment on Employee Performance.
Keywords: Leader Member
Exchange, Empowerment, Job Satisfaction, Employee Performance
Penulis: ATIKA CEISA PUSPARINI
Kode Jurnal: jpmanajemendd180482
