PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN KOMUNIKASI TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DI HOTEL INNA GRAND BALI BEACH
ABSTRACT: Organizational
Citizenship Behavior (OCB) is a person's behavior is voluntary, includes the
behavior of helping others, volunteering for extra duties, adherence to the
rules and procedures in the workplace. The purpose of this study is to
determine the effect of transformational leadership and communication on OCB.
This research was conducted at the Inna Grand Bali Beach. The number of samples
used in this study as many as 80 employees with proportionate stratified random
sampling technique. Data analysis technique used is multiple linear regression
analysis. Results of the analysis showed that transformational leadership and
significant positive effect on OCB at Inna Grand Bali Beach and communication
are also positive and significant impact on OCB at Inna Gr Bali Beach. A leader
and communication have an important role to berjalanya a company because if a
company does not have a leader and good communication, the destination desired
by the company can not be achieved with good.
KEYWORDS: transformational
leadership, communication, organizational citizenship behavior
Penulis: Ni Komang Ayu Sekar, A.A
Sagung Kartika Dewi, Komang Ardana
Kode Jurnal: jpmanajemendd170128
