NATIONAL HEALTH COVERAGE SYSTEM : PHARMACISTS AND JKN PARTICIPANT SATISFACTION IN PRIMARY HEALTH FACILITIES
Abstract: National Health
Insurance is a health protection system for participants to obtain health care
benefits and protection to meet basic health needs that organized based on
social insurance and equity principles. JKN in cooperation with the primary
health facilities to provide comprehensive health services including pharmacy
services. Pharmacist responsible for drug availability and affordability that
affected by drug procurement process, drug distribution process, and drug cost
claiming process.This research’s aim to determine relationship between national
health insurances services to pharmacists satisfaction and to determine
relationship between pharmacy services to outpatient satisfaction at primary
health facilities. Data used in research are primary data that collected
through questionnare and interview. The method used is purposive sampling which
the data is analyzed using linear and multiple regresion and see significant
value (p). The number of respondents was 40 pharmacists and 150 patients in
health centers and primary clinics scattered in Sleman, Bantul, and Kota
Yogyakarta. The results showed that the process of procurement and distribution
of drugs have a relationship with a pharmacist satisfaction while drug costs
not process claims with consecutive p 0.010, 0.002, and 0.261. Related to the
satisfaction of the outpatient pharmacy services result there is a relationship
of drug availability (p = 0.003), service time (p = 0.006), and get drug (p =
0.000) to the satisfaction of outpatients. The conclusion of this study is the
process of procurement and distribution of drugs have a relationship with a
pharmacist satisfaction. In addition, the availability of pharmacy services
such as medication, a drug services, and the provision of drug information also
has a significant relationship to the satisfaction of outpatients in health
facilities first rate.
Keywords: pharmacy services,
pharmacists, patients, JKN
Author: Satibi
Journal Code: jpfarmasigg160045
