ANALISIS PENGARUH TOTAL QUALITY MANAGEMENT TERHADAP TERHADAP KINERJA MANAJERIAL (Studi Pada Hotel Lor In di Surakarta)
Abstract: This research is
based on the increasing of occupancy at Lor In Surakarta Hotel is not balanced
with sufficient human resources. Inadequate number of employees, insufficient
human resource competence, and communication systems that are often hampered by
the weather result in quality of service. This study aims to examine the effect
of total quality management consisting of customer focus, employee engagement
and empowerment, education and training, continuous improvement, and leadership
towards managerial performance.
Determination of sample in research using slovin method which involves 60
respondents from all population of Hotel Lor In Surakarta. The method of
analysis used in this research is multiple linear regression.
The results show that customer focus, employee engagement and
empowerment, education and training, and continuous improvement are positively
charged to managerial performance. While the leadership proved to have no
effect on managerial performance.
Keywords: Total Quality
Management, Managerial Performance, Customer Focus, Engagement and Empowerment,
Education and Training, Continuous Improvement, and Leadership
Penulis: Justicia Rian Putri,
Amie Kusumawardhani
Kode Jurnal: jpmanajemendd170950
