ANALISIS FAKTOR-FAKTOR YANG BERPENGARUH TERHADAP KINERJA BALAI BESAR PENGAWAS OBAT DAN MAKANAN DI YOGYAKARTA DALAM MENANGANI KASUS MAKANAN BERMELAMIN
Abstract: Melamine is not
prohibited chemical to mix into food product. Around 2008, Melamine had found
in baby milk which was made by China to make high protein level. To see BBPOM
Yogyakarta’s performance handling of food which has contaminated of melamine,
it is needed evaluation from customer’s satisfaction and affection of
monitoring food contaminated melamine’s factors. In addition, it is necessary
to know the gap between expectation and society’s perception. The study is
descriptive explorative research. The study has done by giving performance
questionnaire and the factor that affect to performance of employee at
Investigation and Inspection sector in BBPOM Yogyakarta and qualitative
analysis has done by interview.
Based on the analysis result, personal/human resources, monitored system
and infrastructure factors has not significance effect to BBPOM Yogyakarta
performance handling contaminated food, because the monitoring has limited for
withdrawing and scrapping product. From the interview result is known that
there is an effect between personal/human resources, monitored system and
infrastructures factors, because it is influenced by theoretical and
subjectivity of respondent.
Keywords: Melamine;
performance; satisfaction; ServQual dimension; Balai Besar POM
Penulis: Khusnul Diana
Kode Jurnal: jpfarmasidd170560
