MUTU PELAYANAN KEPERAWATAN BERDASAR DIMENSI RATER
ABSTRACT: The quality of
service have to be started from the need of patient and ended on patient
satisfaction. Nursing service can be evaluated by patient satisfaction withRATER
dimension. Method: Research design was descriptive exploratorative. Researchsubject
was 30 patients whose check in Poli Penyakit Dalam RSD Mardi Waluyo Blitar,and
who was selected using quota sampling technique. Collecting data was structuredinterviews
with help the check list. The interviewer only puts the sign of (check) atappropriate patient answer. Instrument of data
collecting was 20 questions items basedon the quality of RATER dimension.
Result: The nursing service quality in Poli Penyakit Dalam RSD Mardi Waluyo
Blitar based on RATER dimension was in bravo position, which means what the
customers got is suitable with the patient’s expectation. Discussion: To
maintain and improve the quality of nursing care quality, assessmentneeds to be
done periodically and enhanced for in-patient ward.
Keywords: nursing service
quality, customer window, RATER
Penulis: Suprajitno, Mujito,
Eva Latifa Lestari Dewi S
Kode Jurnal: jpkebidanandd140379