HUBUNGAN KUALITAS LAYANAN ANTENATAL CARE DENGAN KEPUASAN PASIEN DI PUSKESMAS II PURWOKERTO UTARA
ABSTRACT: The quality of
maternal health services in Indonesia is still below expectations. Compliance
with health care facilities to the standard of service isstill need to be
improved and enhanced. Antenatal care is health care by health professionals
(obstetricians and midwives, general practitioners, midwives and nurses) to
pregnant women during pregnancy. Factors influencing antenatal visits, among
others: the knowledge of pregnant women, health center facilities,and the
satisfaction derived.
Target of :The purpose of this study was to determine the relationship
between the quality of antenatal care with patient satisfaction.
Method :This type of research is a kind of analytic survey research with
crosssectional approach. The population in this study were all pregnant women
who had antenatal care at the health center II North Purwokerto, Banyumas
Regency. The sampling method used is incidental sampling, were 40 respondents.
Methods of data collection using questionnaires.
Result of :Patient assessment of quality of ANC services at the health
center IINorth Purwokerto, Banyumas regency in 2012, mostly in the category of
either agree or as many as 25 respondents (62.5%). To the satisfaction of
patients at thehealth center II North Purwokerto, the majority of respondents
in the category satisfying as many as 29 respondents (72.5%). Based on the
results of Spearman rank test, the value of ρ value 0,001 <α (0.05), then
there is a strong relationship between the quality of antenatal care with
patient satisfaction in the health center II North Purwokerto, Banyumas Regency
Year 2012 (CC = 0.622).
Conclusion :There is a strong relationship between the quality of
antenatal care with patient satisfaction in the health center II North
Purwokerto, Banyumas regency.
Keyword: Quality of care,
antenatal care, patient satisfaction
Penulis: Etika Dewi
Cahyaningrum, Safitri Damayantii
Kode Jurnal: jpkebidanandd120155
