Acceptance of Medical Resume Completion at Dr. Radjiman Wediodiningrat Lawang Psychiatric Hospital
Abstract: The health system in
Indonesia has major changes by the enactment of National Health Insurance
program. Medical resume takes an important role in health insurance claims, so
delayed and incomplete medical resume completion will disrupt the process of
insurance claims. This study aimed to determine effects of perceived ease of
use, perceived usefulness, and attitude on doctor’s acceptance in completing
medical resume at Dr. Radjiman Wediodiningrat Lawang Psychiatric Hospital based
on Technology Acceptance Model. Technology Acceptance Model was used as a model
in this study because medical resume is one form of information technologies
that is still done manually. Data collection for this study was conducted in
March 2016 by using questionnaires given to 32 doctors at Dr. Radjiman
Wediodiningrat Lawang Psychiatric Hospital. Five-level Likert scale was used to
measure each item of variables. The data were analyzed using Partial Least
Square. The result showed that in general, physician acceptance at Dr. Radjiman
Wediodiningrat Lawang Psychiatric Hospital againts medical resume charging is
in the high category and has perceived useful and attitude in both categories,
while perceived ease of use is in the medium category.
Keywords: Acceptance; health
insurance; medical resume
Author: Silvia Shinta Devi,
Aryo Dewanto, Lukman Hakim
Journal Code: jpkesmasgg170001
