GAMBARAN KEPUASAN PASIEN PENGGUNA KARTU BPJS DI POLI RS SWASTA PEKANBARU
Abstract: Health is a basic
human needs to be able to live a productive, decent and patient satisfaction
BPJS card users is one of the main indicators to know whether or not the
service of RS. This research aims to know the description of patient
satisfaction BPJS card users in Poly RS Private Pekanbaru with adescriptive
quantitative research design. The research sample is 100 people respondents is
taken based on the criteria of inclusion of non probability sampling using a
technique that is purposive sampling. Measuring instrument used was a
questionnaire to measure patient satisfaction BPJS card users. The results
showed 100 people from respondents who researched most patients based on age
level is adult end end 36-45 year i.e. as many as 27 people respondents (27%),
sex women 54 people respondents (54%), high school education 52 those
respondents (52%),Private job 28 respondents (28%). Patient satisfaction was
based on a dimension of tangibles satisfied 88 respondents (88%) people, the
less satisfied amounted to 5 respondents (5%), reliability of patients
satisfied people 69 respondents (69%), less satisfied 29 respondents (29%), responsiveness
(91 people satisfied respondents 91%), less satisfied 4 respondents (4%),
assurance satisfied 92 people respondents (92%), less satisfied three people
respondents (3%), 66 people satisfied emphaty respondents (66%), less satisfied
31 respondents (31%). Thus obtained a majority of patients BPJS card users were
satisfied with the services provided at the in poly RS Syafira Pekanbaru is as
much as 86(86%). Advice so that more hospitals improve patient satisfaction was
created primarily in order for card users BPJS.
Keywords: BPJS, Patient
Satisfaction,Respondent
Penulis: MHD. Ali Safitroh,
Erwin Erwin, Sofiana Nurchayati
Kode Jurnal: jpkeperawatandd180097
