PERANCANGAAN TOOLS PENGUKURAN KINERJA PERUSAHAAN DAN KARYAWAN DENGAN MENGGUNAKAN OBJECTIVE MATRIX
ABSTRACT: Performance
measurement is a management tool to improve the decision making quality for
organizational performance improvement. Performance management is about how to
manage activities within an organization to achieve its goals. The performance
measurement design requires performance indicators formed from the dimensions of
satisfaction and employee contributions to the company. By using the dimensions
of employee satisfaction structured business goals to be achieved through the
fulfillment of employee satisfaction firm. Business objectives is the basis for
build Key Performance Indicators in this measurement design. Based on the
results of theKPIs identification, there are 12 KPIs to measure corporate
performance to the employee. The results shown on OMAX that 4 KPIs on the
highest target, and 8 KPIs are still under target. Measurement results compiled
in Objective Matrix (OMAX) to determine the level / achievement level
performance indicators set targets.
KEYWORDS: employee
satisfaction, performance management, key performance indicators, objective
matrix
Penulis: Winda Amilia
Kode Jurnal: jppertaniandd130535
