Perencanaan Virtualisasi Layanan Pengadaan Secara Elektronik Pemerintah Kabupaten Badung Menggunakan Metode Blue Ocean Strategy dan Balanced Scorecard
ABSTRACT: The main obstacles
holding LPSE in Indonesia today is the limited available resources
(infrastructure and competent human resources) so it needs proper governance to
maintain the availability of service in order to increase the procurement
credibility of government goods or services. Virtualization Technology
Utilization proposed as an alternative solution considering the efficiency,
effectiveness and ease of maintenance, is considered able to accelerate the
realization of a reliable and accountable LPSE so it can increase the
participation of service users. This research discussed the Planning of
Virtualization based on Blue Ocean Strategy analyses (BOS) and Balanced
Scorecard (BSC), where the virtualization creates innovations value for LPSE
Badung and becomes a real step towards BOS considering it has not been widely
adopted by other LPSE. BOS gives a picture of the current organization and
desired ideal condition, while the optimization and management of variable
accuracy achieved through the implementation of Key Performance Indicators /
KPI from various perspectives within the framework of the BSC.
Canvas mapping strategy in this research, produce four steps framework
namely: (1) the elimination step is to negate Internet access failure, (2) the
step to reduce application error, access difficulties, the difficulties in
operating the applications and connection interference, (3) the step to
increase the availability of information, the speed and the smoothness of the
transaction process, ease of complains, the quality of support services, data
security system and (4)the step to create
service interference resistance.
The virtualization implementation also gives a positive value towards the
performance of LPSE services in terms of user satisfaction level, where in
general the achievement recorded close to the value of user expectation, even
in the services related to the handling of complaints, the performance
achievement showed the value that exceeds user expectation. Further
optimization and virtualization planning accuracy, conducted through the
establishment of 11 Key Performance Indicators / KPI in 6 perspectives is the
development of the four main perspectives BSC framework.
Penulis: Made Aryawan, Linawati,
Ida Ayu Giriantari
Kode Jurnal: jptlisetrodd160304
