PENGUKURAN KUALITAS WEBSITE BADAN NASIONAL PENANGGULANGAN BENCANA MENGGUNAKAN METODE WEBQUAL 4.0
Abstract: This research is
based on the extent to which the National Disaster Management Agency website
(BNPB) can be useful and accepted by internet users, therefore it is necessary
to hold an assessment to measure the quality of the website is well received or
not, so the quality of the website based on the user perception Is an important
thing to know and be used as feedback to the provider. And can optimize the
features and menus contained therein in order to accommodate the needs of
users. The author uses the WebQual 4.0 method of usability, information
quality, interaction quality, and overall impression. The result, 51.9% user
satisfaction is supported by these three factors and the hypothesis in this
study is accepted which is shown by correlation technique and multiple linear
regression.
Penulis: Fathur Rohman, Didik
Kurniawan
Kode Jurnal: jptkomputerdd170273
