PENGGUNAAN FUZZY INFERENCE SYSTEM (FIS) METODE MAMDANI UNTUK MENENTUKAN KINERJA PELAYANAN PDAM
ABSTRACT: Clean water is a
basic necessity in carrying out activities for the public in urban and rural
that have a direct impact on the health and physical well-being, social and
economic community. PDAM is one of the business unit belongs to an area that is
engaged in the distribution of water to the public is found in every province
and district. Performance is an important component of the PDAM in order to
find out whether or not a given service to its customers. The criteria service
of PDAM there are Scope of the technical services, Customer growth, the Level
of resolution of the complaint, and the Quality of the customers waters. These
criteria will be entered into the fuzzy system variables by using Mamdani
methode, thus determining the performance PDAM can be determined if the PDAM
service performance good, good enough and not good. Result by using Mamdani
method from 55 service performance PDAM, there are 16 PDAM with not good
Service performance, 21 PDAM with good enough service performance, and there
are 17 PDAM with good service performance.
Penulis: Anggi Puspitasari
Kode Jurnal: jptkomputerdd170335
