STRATEGI PENINGKATAN KUALITAS WEBSITE BANDIKLAT PROV JATIM BERDASARKAN KEPUASAN PENGGUNA MENGGUNAKAN METODE WEBQUAL 4.0
Abstract: In a government
agencies , websites be a pleasant important as a delivery of information ,
communication , and transactions between public administration. Government
agencies in education and training (Bandiklat Prov Jatim) have a website www.bandiklat.jatimprov.go.id
website that aims to provide information on the activities and institutional
training to Government Employee. However , managers website Bandiklat Prov
Jatim feel website built could not attract internet users to visit
www.bandiklat.jatimprov.go.id .This needs to be an increase in on the quality
of the website bandiklat prov east. The purpose of this research to analyze the
links between the quality of website and user satisfaction.. Analysis the
quality of website do with somestage, first the data collection and interview
to the related. Then make and spreading thequestionnaire.The analysis influence
the quality of website use Multiple Linear Regression, amongothers test
validity, realibilitas, test the assumption, and the the regression coefficient
together and partial. The results of the analysis testing this indicates that
variable the Usability Quality, and Information Quality have had a positive
impact and significant impact on User Satisfaction while in Interaction Quality
do not affect positive and significant impact on user satisfaction.
Penulis: Nanang Sugiono
Kode Jurnal: jptinformatikadd160622