RANCANG BANGUN APLIKASI PENJADWALAN PENANGANAN COMPLAIN BERBASIS WEB PADA PT. NUANSA CERAH INFORMASI CABANG SURABAYA
Abstract: PT. Nuansa Cerah
Informasi (NCI) is one of company that worked in software developer,
maintenance software, IT project financing and Training & Consultant that which
place in Bandung, it also has branch office in Surabaya. There was some of
error during thesoftware implementation in the module which caused by the stage
process that is conducted inappropriate and also by some errors. During the
process of complain there is always retardment because of improper handling of
complaints, such as knowing from the rate of module rate’simportance error, the
hospital status (costumer status), the hospital contract value, date of complain
and category of complain that brings an impact to list complain queues.
According tothose problems, it will need some solution in schedule handling
complain to PT. Nuansa Cerah Informasi, especially in Surabaya by designing a
schedule application website base that can help to overcome the problems. Based
on the results of trials that have been conducted with PT. NCI then this
application can reduce delays in handling complaints for using the application
can produce schedules rapidly complaint handling in accordance with company
requirements.
Penulis: Rajardiyan Arya Y,
Henry Bambang Setyawan, Sri Hariani Eko Wulandari
Kode Jurnal: jptinformatikadd160538
