Rancang Bangun Aplikasi Analisis Kepuasan Pengunjung pada Badan Perpustakaan dan Kearsipan Provinsi Jawa Timur
Abstract: On the processing
officers are still use microsoft excel for performing calculations customer
satisfaction that require a long process in the questionnaire and will have an
impact ondelays in the construction of the evaluation.On a calculation the
questionnaire is only in theaverage satisfaction users and descriptive
analysis.In the process of making final report was late asservice
representative difficulties in the decision to improve the service.For want of
customer services will continue to increase who made the gap between hope users
and library service.So based on these problems, then required analysis users
application satisfaction library. The application can help raise, store,
cultivate all the questionnaire at a time and he knows the gapbetween hope and
the fact that able to improve services properly.Then will be tested validity
and reliabilitasnya employing correlation product momment pearson and cronbach
alpha.After a questionnaire valid data and it is reliable, then will be
calculation using modeling gap analysis.With the application it may help staff
of the agency library and chancery east java to analyse satisfaction visitors
exact in service of the library.
Keywords: Microsoft excel,
evaluation, descriptive analysis, test validity, reliability test, product momment
pearson, cronbach alpha, valid, reliabel, gap analysis
Penulis: Pangestika Ayu Ashari
Kode Jurnal: jptinformatikadd160578
