Audit Sistem dan Teknologi Informasi berdasarkan COBIT 4.1 pada IT Marketing & Trading (M&T) PT Pertamina (Persero) Marketing Operation Region V Surabaya

Abstract: PT Pertamina (Persero) MOR V have responsibility for East java, Bali, NTT, NTB, and Timor Leste areas. PT Pertamina (Persero) have division named IT Marketing and Trading (M&T) MOR V Surabaya that have responsibility to watch availability from 6 information and system technology services. IT M&T have problems such as lateness of response to customer that cause lack of service. The effect from this lack of service can reduce the rate of customer’s belief in IT MOR V Surabaya. Solution from this problem is to do a system and technology informationaudit that based on the previous audit from year 2014 with COBIT 4.1 framework. This researchhas 2 business goals, 6 IT goals, and 14 IT process. Results obtained from ensure servicecontinuity and availability and improve customer orientation and service business goals are 3,63 and in defined position. This thing showed that the procedures have been standardized,documented, communicated, and based on official practiced by the management. Results obtained from this research were 56 findings and 27 recommendations.
Keywords: audit, system and information technology audit. COBIT 4.1
Penulis: Antonia Ratna H.
Kode Jurnal: jptinformatikadd160762

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