Validation of the JDS satisfaction scales applied to educational university environments
Abstract: The aim of this
study is to review and summarize the main satisfaction scales used in
publications about human Resource Management and educational research, in order
to adapt the satisfaction scales of the Job Diagnostic Survey (JDS) to higher
education and validate it with a sample of university students and to assess
the concept of satisfaction in two different ways: as a single-item measure,
with a global indicator and as a multi-item measure, analyzed as a global model
and composed by several scales.
Design/methodology/approach: Confirmatory factor analysis with maximum
likelihood, using structural equations model, was employed to assess the model
fit in 152 business management undergraduates.
Findings and Originality/value: The satisfaction model measured as
multi-item scale present an acceptable fit. Even though, some of the
satisfaction scales did not present a satisfactory fit, they can be used and
interpreted independently with carefulness. Nevertheless, the satisfaction
single-item scale presents a better fit and has been validated as a simpler and
less costly measure of satisfaction.
Originality/value: In the current process of change that is taking place
in universities according to the plan developed by the European Space of higher
Education, validated instruments as the satisfaction scale of JDS, adapted to
teaching, may facilitate this process through the diagnosis, and follow-up of
changes in satisfaction levels in university classrooms.
Author: Martha
Giraldo-O'Meara, Juan A. Marin-Garcia, Monica Martinez-Gomez
Journal Code: jptindustrigg140035
