The impacts of network competence, knowledge sharing on service innovation performance: Moderating role of relationship quality
Abstract: To examine how
network competence, knowledge sharing and relationship quality affect service
innovation performance
Design/methodology/approach: Empirical Research
Findings: 1) Both enterprise’s network competence and knowledge sharing
have distinct positive impact on SIP; (2) Knowledge sharing partially mediates
the effect of network competence on SIP. (3) Relationship quality positively
moderates the effect of network competence on knowledge sharing, and the effect
of knowledge sharing on SIP. (4) Relationship quality does not positively
moderate the effect of network competence on SIP.
Originality/value: This study has enriched current understanding of the
relationship among network competence, knowledge sharing, relationship quality
and service innovation performance.
Keywords: Service Innovation
Performance (SIP), Network Competence (NC), Relationship Quality (RQ),
Knowledge Sharing (KS)
Author: Zaoquan Jian, Chen
Wang
Journal Code: jptindustrigg130052
