Job Stress with Supervisor’s Social Support as a Determinant of Work Intrusion on Family Conflict
Abstract: The primary
objective of this study is to examine the influence of supervisor’s social
support in the correlation between job stress and work intrusion on family
conflict.
Design/methodology/approach: A survey method was employed to gather
survey questionnaires from academic staff in a Malaysian government university
in Borneo. Findings: The outcomes of SmartPLS path model showed three major
findings: first, supervisor’s social support does act as an important
moderating variable in the relationship between role ambiguity and work
intrusion on family conflict. Second, supervisor’s social support does not act
as an important moderating variable in the relationship between role conflict
and work intrusion on family conflict. Third, supervisor’s social support does
not act as an important moderating variable in the relationship between role
overload and work intrusion on family conflict. In sum, supervisor’s social
support does act as a partial moderating variable in the hypothesized model.
Practical implications: The findings of this study can be used as
guidelines by management to overcome job stress problems through updating the content
and methods of stress management training program, strengthening work groups
and group cohesiveness in executing job, improving work-life balance programs
to reduce the employee physiological and psychological stresses, revisiting the
existing job designs based on the qualifications and expectations of individual
employees, and revising compensation and
benefits policies and procedures to cover stress-related disorder diseases, and
activating internal employee assistance programme in order to help employees
and their families with problems arising from both work-related and external
resources. If these suggestions are given highly attention this may increase
the capability of employees to enhance the performance of institutions of
higher learning.
Originality/value: The role of supervisor’s social support in influencing
the effect of job stress on family conflict is commonly investigated in Western
countries, but it has not been thoroughly studied in the context of this study.
Author: Azman Ismail, Fara
Farihana Suhaimi, Rizal Abu Bakar, Syed Shah Alam
Journal Code: jptindustrigg130094
