Integrating declarative and imperative approach to model logistics service processes
Abstract: There is a
widespread recognition of the importance of correctly modeling service
processes as an effective way to provide a comprehensive understanding of the
process and to enhance the service quality to clients. Taking this into
account, this paper aims to construct the logistics service process model using
the integration of the declarative approach and imperative approach.
Design/methodology/approach: A methodology integrating the declarative
and imperative process modeling approach is proposed for modeling the logistics
service processes. Through investigation of the service departments and
services involved, the process is decomposed into loosely-structured parts
modeled by a declarative approach and highly structured parts modeled by an imperative
approach. The loosely-structured and highly-structured parts are then
integrated to form the model for the logistics service process.
Findings: Through a case study for a Chinese bulk port, the integrative
method proves to be effective in modeling the loosely-structured logistics
service processes. The result model is able to express the logistics
regulations and corresponding rules across different organizations as well as
the strict execution order of the process activities inside a particular organization.
Originality/value: The model could be the starting point for further
logistics service process investigation. Future work could be conducted for
conformance checking of the logistics service process using the model as a
reference model.
Author: Ying Wang, Lei Huang,
Yi Guo
Journal Code: jptindustrigg130070
