Integrated management systems and workflow-based electronic document management: An empirical study
Abstract: Many global
organizations have aligned their strategy and operation via the ISO-based
framework of integrated management system (IMS) that allows them to merge
quality, environment, health and safety management systems. In such context,
having a robust electronic document management system (EDMS) is essential,
especially at global enterprises where a large amount of documents generated by
processes flows through different work cultures. However, there is no
"one-size-fits-all" design for EDMS because it depends on
organizations' needs, size and resource allocation. This article discusses the
interrelation between EDMS and IMS in order to suggest a best practice.
Design/methodology/approach: This article methodologically based upon a
qualitative, interpretivistic, longitudinal empirical study in a wind turbine
factory.
Findings and Originality/value: IMS improvement and effectiveness has
been overlooking EDMS as a key factor in establishing appropriate technological
support of the IMS processes. Rightful application of EDMS can further
contribute to organizational learning, precision of documentation and
cross-organisational collaboration.
Research limitations/implications: Theorising on IMS needs a stronger
perspective of the technological limitations and potentials of basing IMS on
EDMS.
Practical implications: IMS are complex systems involving a large number
of administrative functions. EDMS provides a formal representation with
automation potentials both heightening and securing document trustworthiness.
Social implications: IMS has a tendency to stay with professionals, e.g.
line managers and QA/QC/QMS professionals. The EDMS line of discussion suggests
a broader inclusion.
Originality/value: Researching IMS as a technological implementation is
giving a better platform of aligning the IMS with other business processes and
is bringing IMS closer to the operational activities within the enterprise.
Keywords: Document Workflow;
Electronic Document Management System; Process-Oriented; Integrated Management
System
Author: Hang Thu Pho, Torben
Tambo
Journal Code: jptindustrigg140031
