ANALISIS KEERATAN HUBUNGAN DI ANTARA PELANGGAN – KARYAWAN DAN PERUSAHAAN MENGGUNAKAN METODE HUMAN SIGMA (Studi Kasus : Jeng Dewi Wedding Organizer)
Abstract: One of the
service industry in Indonesia is wedding
Organizer. It’s operation is
fasilitation in wedding fiesta. To increase the volume of operation, the Jeng
Dewi Wedding Organizer has to createsquality of services. It can be done by
increasing engagements and relations amongs employeecustomer and the company. Engagement
amongs of them will be the main
factor of the company’s sucsess. The
customers has to be made satisfied by services. They are not satisfied by
rational but olso by emotional. The customers which satisfied by services will
results a big profit. To do it coompany
has to create a big engagements among of them. It needs an analysis, which can
use Human Sigma to measure the value of
engagement. Human Sigma is a tool to analyse
the person’s emotinal . The result of this analysis is 35.5% for the value
Human Sigma, 49 % for the value of Customers Engagement and 49 % for the value
of Employee Engagement. So the
corporation has to increase all of this parameter.
Keywords: Wedding Organizer,
Employee Engangement, Customer Engangement, Human Sigma.
Penulis: Sunaryo, Abdul Kholid
Kode Jurnal: jptindustridd160131
