APLIKASI PENGAMBILAN KEPUTUSAN DENGAN METODE TSUKAMOTO PADA PENENTUAN TINGKAT KEPUASAN PELANGGAN
ABSTRACT: Tsukamoto method is
one method of fuzzy inference system on fuzzy logic for decision making. Steps
of the decision making in this method, namely fuzzyfication (process changing
the input into kabur), the establishment of fuzzy rules, fuzzy logic analysis,
defuzzyfication (affirmation), as well as the conclusion and interpretation of
the results. The results from this research are steps of the decision making in
Tsukamoto method, namely fuzzyfication (process changing the input into kabur),
the establishment of fuzzy rules by the general form IF a is A THEN B is B,
fuzzy logic analysis to get alpha in every rule, defuzzyfication (affirmation)
by weighted average method, as well as the conclusion and interpretation of the
results. On customers at the case, in value of 16 the quality of services, the
value of 17 the quality of goods, and value of 16 a price, a value of the
results is 45,29063 and the level is low satisfaction
Penulis: Venny Riana Riana
Agustin, Wahyu Henky Irawan
Kode Jurnal: jpmatematikadd151012
