The Institutional Governance in the Strategic Restructuring of the Information and Communication Technology Universal Service Obligation to Strengthen National Competitiveness
Abstract: The information and
communication technology universal service obligation (ICT USO) was an
instrument of the policy of the government in order to overcome the ICT
development gap. Unfortunately, this instrument could not providethe most
favorable value to the community due to the lack of synchronization between the
Central Government and the Local Administrations in the ICT USO activity. With
the use of the institutional-based view (IBV) theory, which was enriched
withthe New Institutional Economic Sociology (NIES), this study used the soft
systems methodology based-action research that was enriched with social network
analysis. The results of this study showed that (1) the governance structure in
the ICT USOactivity did not run well; (2) the absence of the synchronization of
the ICT USO activity between the central government and the local
administrations; (3) the absence of the harmonization of the relations between
BP3TI with the local administrations;(4) the lack of the involvement of the
local administrations including the social institution of the community as the
intermediary organization. Subsequently, there was a necessity for a strategy
in the formulation, the implementation, and the control in theICT USO activity
on the mechanism of the dynamics of relations between government levels so that
it could provide the best service to the community. Therefore, the development
of an efficient ICT USO would encourage the realization of a
prosperousinformation community with high levels of competitiveness. Meanwhile,
the contribution of the novelty in this research paper was to answer the
strategic restructuring on various levels of policy-micro, meso, and macro in
developing a governancestructure that could synchronize the strategy in the ICT
USO activity with the hybrid of IBV and NIES.
Keywords: economic sociology,
institutional based view, new institutionalism, social network analysis, soft
systems methodology, strategic restructuring
Author: Wilopo, Rachma
Fitriati
Journal Code: jpadministrasinegaragg150058
